Features

Never lose a customer for lack of follow-up

One tap on WhatsApp for quotes with no reply or payments past due. No awkwardness.

Try it nowSee how it works
Message ready to sendFriendly payment chaseOne tap on WhatsApp

Suggested follow-ups

3 today

Follow up

Living room painting · Ana · sent 5 days ago

R 6,651.60
Follow up

Chase payment

Exterior painting · Rui · accepted 9 days ago

R 11,664
Chase payment

Win back

Bedroom painting · Mary · rejected (price)

R 5,160
Win back

Suggested message · you can edit it

Hi Ana, just checking you received the quote for the living room painting (R 6,651.60). If you have any questions or want to adjust anything, let me know. I am available from the 18th. Thanks, John

Prummo tells you who to call today

Sent without a reply, accepted without paying, rejected three weeks ago.

The right message for each case

Follow-up, payment chase or win-back, each with the right tone.

Recovers work you had written off

One tap on WhatsApp. Without sounding pushy.

01

Quotes sent with no reply

Prummo surfaces every quote sent more than 48 hours ago with no reply. One tap opens WhatsApp with a personalised message already written, with the customer's name and quote details filled in. The customer remembers they meant to respond, and you don't come across as pushy.

Mary Lynch · Bedroom painting

PRM-2026-0044 · rejected 25 Aug

Reason

“I thought the price was a bit high for the bedroom.”

Win back · 21 days later

Hi Mary, I was thinking about the bedroom job. I have a free week in October and can do it for R 4,560 if we book it now. Would you like the revised quote?
Send via WhatsApp

Effect of follow-ups · 90 days

Quotes with follow-up accepted41%
Without follow-up18%
Overdue payments recovered86%
You recovered R 27,720 in quotes you had already written off.

02

Payment reminders without the awkward chase

For accepted quotes with a PayShap or EFT payment still pending, send a direct WhatsApp reminder. The message is professional and friendly, preserving the relationship while getting you paid.

Quote unanswered for 5 daysOverdue paymentClient who rejected on price

Frequently asked questions

For anything else, message us on WhatsApp.

When are WhatsApp follow-ups sent?

Prummo flags quotes sent more than 48 hours ago without a response, and accepted payments past their due date. You can send the follow-up whenever you like, with one tap, without writing the message from scratch.

Can I customise the follow-up message?

The message is generated automatically with the customer's name and quote details. Before sending, you can edit it directly in WhatsApp if you want to add a personal touch.

Are follow-ups sent automatically?

No. Prummo shows you which quotes need a follow-up, but sending is always manual. Tap send whenever you're ready, keeping full control over how you communicate with customers.

How many follow-ups can I send per quote?

You can send as many follow-ups as you feel are needed. Prummo doesn't limit the number of reminders per quote, leaving the frequency and tone of each one up to you.

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